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Decision Support Systems

The effects of feedback and reward on decision performance

Chan et al. extend the findings of Ryan et al. on the use of informational versus controlling feedback and rewards in the context of a DSS and the interface design. While Ryan et al. examine the effects of verbal feedback on intrinsic motivation, Chan et al. focus on the impact of text-based feedback from a DSS on decision performance. The authors also explore the effect of task-contingent versus performance-contingent rewards on decision performance. The results reveal a differential effect from that of Ryan et al. when feedback is provided through a DSS and the focus is on decision performance rather than the precursor condition of intrinsic motivation.

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