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Managing Conflict in the text book Group Communication

Summary

In this chapter we have dealt with managing conflict. We have defined conflict and identified dangers which can arise from it. We have leadership approaches to conflict and reviewed the nature of conflict in the work environment. We have also explored effective conflict management strategies and explained how to develop and when to use a crisis communication plan. Conflict is a perennial and natural part of group communication which can be managed effectively if we understand the important concepts and skills shared in this chapter.

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