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Quality Management Processes

Appendix B – Quality Management

Quality is free. It's not a gift, but it's free

-Philip Crosby

Objectives

After reading this appendix, you will be able to

  • Discuss the role of quality within the project management triangle and define quality in the context of a project
  • Explain the importance of project requirements in quality planning and identify components of a project quality plan
  • Distinguish between quality assurance and quality control and identify tools commonly used to manage quality on a project
  • Explain the benefits of quality management standards and systems
The Big Ideas in This Appendix
  • Any adjustments to the triple constraints of scope, budget, and schedule can affect the quality of a project's outcome.
  • A comprehensive quality plan also specifies how quality testing and inspection will be implemented and identifies the resources required to meet the project's quality requirements.
  • The goal of any project is to build quality in from the bottom up. This entails constant reference to the customer's definition of value, and then translating that definition into actual engineering requirements.

Source: Board of Regents of the University of Wisconsin System, https://wisc.pb.unizin.org/technicalpm/back-matter/appendix-b-quality-management/
Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 License.

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