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Conflict Styles in Negotiations

Conflict Resolution Tips

Listen to Yourself

  • Pause.
  • Breath deeply. Wait 10 seconds before responding.
  • Imagine how your would react if you have no personal interest in the conflict.
  • Be aware of your body language and non-verbal communication.
  • Be assertive. Ask for what you need but be open and flexible to negotiation. Look for common interest and positions.

 

Listen to Others

  • Be civil and polite at all times.
  • Try to understand the other person(s) point of view.
  • Rephrase/restate what you hear to ensure you understand.
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  • line 7225 of /lib/moodlelib.php: call to debugging()
  • line 7292 of /lib/moodlelib.php: call to {closure}()
  • line 71 of /lib/classes/hook/output/before_footer_html_generation.php: call to get_plugins_with_function()
  • line 987 of /lib/classes/output/core_renderer.php: call to core\hook\output\before_footer_html_generation->process_legacy_callbacks()
  • line 97 of /mod/book/tool/print/index.php: call to core\output\core_renderer->footer()