Conflict

Introduction

Conflict between individuals is inevitable. How we manage disagreements and misunderstanding is a communication competence. In this reading you will learn about how differences in dimensions of culture along with norms, values, goals and communication styles can lead to interpersonal conflicts. Effective conflict management strategies require cultural awareness, empathy, and adaptive communication. Recall a recent conflict you had with a friend, family or coworker. How did your cultural upbringing influence your style of handling it? If the other person had a different communication style, how might that have escalated the misunderstanding?

Conflict is a normal part of all human relationships. Almost any issue can spark conflict - money, time, religion, politics, culture - and almost anyone can get into a conflict. Conflict triggers strong emotions that can lead to unhealthy communication on the personal, societal, political, and international levels.

Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the US, conflict is not seen as desirable, yet people are encouraged to deal with it directly when conflicts do arise. Meetings are seen as the best way to work through problems. In contrast, open conflict is considered embarrassing or demeaning in many Asian countries, so differences are worked out quietly. Trusting community members, mediators, or even written exchanges, are the preferred ways to indirectly address the conflict.

Source: Karen Krumrey
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