Methods

Sample and data collection

The data was collected through survey via emails, online surveys and printed questionnaires through convenience sampling from individuals working in the telecommunication sector. The participants were informed about the objective of this study and the assurance of confidentiality and anonymity of their responses. Respondents were assured that their information will not be assessed by any individuals except those who are authorized. After removing the duplicates, outliers and responses with missing data, we obtained 308 valid responses for further data analysis Table 1 depicts the demographic characteristics of the respondents.

Table 1 Frequency analysis of participants

Frequency

Percentage

Gender

 Male

269

87.3

 Female

39

12.7

Age

 20–25

2

0.6

 26–30

77

25.0

 31–35

81

26.3

 36–40

95

30.8

 Above 40

53

17.2

Qualification

 Diploma

2

0.6

 Intermediate

17

5.5

 Bachelors

135

43.8

 Masters

153

49.7

 Ph.D

0

0


Measures

Transformational leadership

Transformational leadership was measured by McColl-Kennedy and Anderson four-item scale. Six-point Likert scale (1 - strongly disagree to 6  - strongly agree) was used to measure responses. This is the most widely used scale to measure transformational leadership. Cronbach's alpha for transformational leadership scale is 0.84.

Intrinsic motivation

In this study, Liu et al.  four-item scale was adopted to measure intrinsic motivation. To record the responses five-point Likert scale was used (1  - strongly disagree to 5 - strongly agree). Cronbach's alpha for intrinsic motivation scale is 0.89.

Work performance

To measure work performance  four-item scale was adopted. Five-point Likert scale (1 - much worse to 5 - much better) was used to measure responses. Cronbach's alpha of work performance scale is 0.80.

Working burnout

Working burnout was measured by Kristensen et al.. Seven items with five-point Likert scale (1 –never to 5 - always) was used. Cronbach's alpha of burnout scale is 0.88.

Social loafing

Social loafing was measured by Akgunduz and Eryilmaz. Four items with five-point Likert scale (1 - strongly disagree to 5 - strongly agree) was used. Cronbach's alpha of social loafing scale is 0.80.

Data analysis

After data collection, the reliability, correlation was calculated by using SPSS software. Research model was tested using Hayes Process Model 4.

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