Introduction

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Conflict can be perceived as negative and difficult. However, this chapter will help you understand conflict more clearly and see that it is not bad and is healthy to resolve issues so employees can achieve business outcomes. Also included are the five phases of negotiation to create wins for everyone involved.

Learning Objectives

After reading this chapter, you should be able to do the following:

Understand the different types of conflict.
Understand the causes of conflict.
Understand the consequences of conflict.
Understand how to manage conflict effectively.
Understand the stages of the negotiation process.

Source: Seneca College, https://pressbooks.senecapolytechnic.ca/organizationalbehaviour/chapter/chapter-10/
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