Strategic Management Tools of Performance: Customer Perspective | Saylor University

Callback standard_after_main_region_html in quizaccess_proctoring component should be migrated to new hook callback for core\hook\output\after_standard_main_region_html_generation

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Strategic Management Tools of Performance: Customer Perspective | Saylor University

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You can use the balanced scorecard to make big-picture strategic decisions. After you read this article, you should be able to create a balanced scorecard for your organization.

Implementing the Balanced Scorecard in a Public Hospital

Customer Perspective

Data Sources:

Medical statistics;
Satisfaction questionnaires requested directly to patients and on hospital site;
Internal studies by category of customers (patients, diagnostics and types of hospitalization).

Objectives:

Increasing specialization and diversification of medical services provided;
Active involvement at the community level;
Obtaining maximum satisfaction of patient:

Evaluation of patient satisfaction

Total goal	Indicators	Objective	Level	Person in charge
Quality of healthcare services provided to patients	Number of complaints received from patients regarding the quality of services	0	Strategic	Manager and Medical Director
Quality of healthcare services provided to patients	Prejudices caused to patients in the hospital's fault or medical staff	0	Strategic	Manager and Medical Director
Promptitude to achieving health services	Number of cases on non-compliance the conditions set with patients	0	Strategic	Chief of quality management
Promptitude to achieving health services	Number of situations in which exceeded the delivery deadlines stipulated	0	Strategic	Chief of quality management

Callback before_footer in local_aigrade component should be migrated to new hook callback for core\hook\output\before_footer_html_generation

line 7225 of /lib/moodlelib.php: call to debugging()
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