Getting patient feedback

Evaluation of patient feedback

Target goal Indicators Objective Level Person in charge
Patient satisfaction Patient satisfaction index by: 
  • Number of suggestions received from patients;
  • Percentage of complaints considered objective by the medical board;
  • Number of complaints resolved in favor of patients.
 Minim 95% Strategic Manager and Medical Board
Analysis of patient satisfaction questionnaires and taking appropriate measures through: 
  • Number of completed questionnaires;
  • Number of improvement measures taken. 
 100%

The patient satisfaction evaluation process in the hospital is shown in figure no. 4

figure4

Figure 4. Description of evaluation process of patient satisfaction in hospital

Increasing the quality of services provided by continuous monitoring of quality indicators:

    • In-hospital mortality rate;
    • Nosocomial infections rate;
    • Rate of patients readmitted within 30 days of discharge;
    • Index of concordance between the diagnosis at admission and discharge diagnosis;
    • Percentage of patients transferred to other hospitals of all patients hospitalized;
    • Number of patient complaints recorded.

Callback before_footer in local_aigrade component should be migrated to new hook callback for core\hook\output\before_footer_html_generation
  • line 7225 of /lib/moodlelib.php: call to debugging()
  • line 7292 of /lib/moodlelib.php: call to {closure}()
  • line 71 of /lib/classes/hook/output/before_footer_html_generation.php: call to get_plugins_with_function()
  • line 987 of /lib/classes/output/core_renderer.php: call to core\hook\output\before_footer_html_generation->process_legacy_callbacks()
  • line 154 of /mod/book/view.php: call to core\output\core_renderer->footer()