Key Terms

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2d Explain four ways to deal with conflict in intercultural interactions (CLO 1, CLO 4)
2e Apply the four-skills model to intercultural conflict management (CLO 4, CLO 6)

Conflict
Conflict of Interest
Value Conflict
Tight-Loose Divide
Face
Facework
Expressive/Restrained Approach
Engagement Style
Accommodating Style
Destructive/Productive Conflict
Seven-Step Conflict Resolution Model
Affective Conflict
Cognitive Conflict
Goal Conflict
Name-Frame-Blame-Tame
Conflict-Face Negotiation Theory
Direct/Indirect Approach
Intercultural Conflict Style Inventory
Discussion Style
Dynamic Style
Competitive/Cooperative Conflict
Four Skills Approach

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