Conclusions

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2d Explain four ways to deal with conflict in intercultural interactions (CLO 1, CLO 4)
2e Apply the four-skills model to intercultural conflict management (CLO 4, CLO 6)

The study revealed that the use of specific conflict management strategies significantly influences the effectiveness of resolving intercultural conflicts. Participants who applied these strategies demonstrated significantly higher success rates in conflict resolution compared to the control group. These findings underscore the importance of considering cultural peculiarities and employing adaptive strategies for successful interaction in intercultural environments. Participants also highlighted several key aspects that they found particularly useful and interesting during the experiment, emphasizing the significance of learning and developing conflict management skills in intercultural communication. Thus, the research results indicate the effectiveness of certain conflict management strategies in intercultural communication and confirm the necessity of their utilization to enhance mutual understanding and cooperation in international interactions.

Future research prospects in the field of conflict resolution in intercultural communication involve a deeper exploration of specific conflict management strategies in various cultural contexts, studying the influence of cultural aspects on conflict perception and resolution, developing new strategies considering the specificity of intercultural communication, analyzing the impact of media and technology on conflicts, examining intercultural cooperation, and assessing the influence of globalization on conflicts and their resolution. These research directions aim to deepen the understanding of conflict management mechanisms in intercultural communication and develop more effective strategies for resolving such conflicts.

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