Conclusion

View

5b Assess how intercultural communication can affect interpersonal relationships in the workplace (CLO 1, CLO 3, CLO 4, CLO 5)

Communication is vitally important to the competent functioning of healthcare services. Patients and providers may not be satisfied with their healthcare interactions when they do not communicate effectively with one another. Although this chapter has just skimmed the surface of a vast and complicated topic, a knowledge of intercultural communication theories and skills can be the beginning of competence and success in the healthcare arena.

© Saylor University 2010-2026 except as otherwise noted. Excluding course final exams, content authored by Saylor University is available under a Creative Commons Attribution 3.0 Unported license. Third-party materials are the copyright of their respective owners and shared under various licenses. See detailed licensing information. Saylor University®, Saylor.org®, and Harnessing Technology to Make Education Free® are trade names of the Constitution Foundation, a 501(c)(3) organization through which our educational activities are conducted.