Upon successful completion of this unit, you will be able to:

  • 2a Describe ways to establish credibility based on a specific audience's traits (CLO 3)
  • 2b Explain the influence that demographic, psychographic, and situational information has on understanding your audience (CLO 3)
  • 2c Recognize different listening styles (CLO 2)
  • 2d Apply methods to eliminate types of noise that can affect a listener's ability to attend to a message (CLO 2)
  • 2e List the characteristics associated with each stage of listening (CLO 2)
  • 2f Recommend ways to improve critical listening habits (CLO 2)