Role of Marketing
Customer value is the combination of benefits received by the buyers relative to the costs (price and effort) to obtain those benefits. The benefits that determine value are represented by quality, convenience, dependability, and other aspects of the product or service which are important to the customer. Price is what the consumer pays for the good or service; effort refers to the relative convenience or inconvenience of energy and resources expended to obtain the good or service.
Depending upon the size of the organization, the marketing functions can be carried out by large or small marketing departments, or in the case of a small business, by one or two individuals. Regardless of the size of the organization, the role of marketing is at the forefront of the commercial activities of the organization, and as such, the marketing function plays a significant role in determining the success of any organization.