COMM311-DEV: Cultural Intelligence

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5a Describe how intercultural communication can affect the success of a business (CLO 1, CLO 3, CLO 4, CLO 5)
5c Apply competent relationship practices in common work settings (CLO 5, CLO 6)

Cultural intelligence is defined as the essential, deep-seated ability to interpret and adapt to diverse cultural nuances, rather than just understanding superficial customs. In this presentation, Emma Jordaan highlights that high cultural intelligence encompassing drive, knowledge, strategy, and action. It is a critical, often missing leadership skill that directly improves performance and innovation in the workplace. In an interconnected world, cultural intelligence is the secret ingredient that prevents invisible misunderstandings and turns cultural diversity into a competitive advantage for teams and organizations. Emma Jordaan mentions “CQ Drive” as the foundation of cultural intelligence. If you found yourself in a situation where your drive was low because of a previous negative experience, which of the other pillars (Knowledge, Strategy, or Action) could you rely on to help you stay professional and effective?

Source: Emma Jordaan

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