Topic outline

  • Course Introduction

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    As a leader, it is important to facilitate change in any organization. A good leader first understands themselves and then how to engage employees to get behind and assist in implementing change. Before implementation, changes must first be understood by all before employees will follow them. This course will help leaders understand the change process and what tools may be utilized to assist that process.

    Many factors need to be understood about the change process, including the human element, straightforward leadership, change models, stages of change, and the organization's culture. Facilitating positive change and improving an organization through change is a specific skill that is necessary for leaders to develop.

    This course will focus on developing these skills and what it takes to manage change in any organization effectively. This course will also cover how to determine what organizational changes are needed. Within this context, we will analyze change management practices and theories and review failed changes that organizations have attempted to implement. We will also review the impact of change on employees and how to mitigate resistance.

  • Unit 1: Introduction to Leadership and Organizational Change

    This unit focuses on organizational change and how good leadership can lead that change into the future. We will review various leadership styles and how each of those styles might help to implement and lead change in any organization. In this unit, you will be able to determine your own leadership style.

    Completing this unit should take you approximately 10 hours.

    • Upon successful completion of this unit, you will be able to:

      • compare various leadership styles;
      • compare how different leaders may affect change;
      • describe organizational change in the business setting; and
      • analyze why organizational change in a given organization may need to occur for business purposes.

    • 1.1: What Is Organizational Change?

      Organizational change occurs in every business and may occur frequently or infrequently. Changes must occur in every business for the business to survive and thrive. How well that change is implemented can be the key to success or failure. Understanding organizational change and how to effectively implement change is a skill that is worth developing in business today.

      • Leading Change Page
        Students must
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        Organizational change occurs when changes affect the organization as a whole; these changes might include changes in company goals, the development of new products, former products being eliminated, changes in management, or changes in operations. Watch this short video about leading change in business today.

      • Navigate and Embrace Change Page
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        Change can be productive and move us forward in our personal lives and also in business. Some people fear change, and it can paralyze some employees. This video by Simon Sinek addresses change and how we can learn to embrace change.

      • Why Is Organizational Change Necessary? Page
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        This section reviews organizational change and why it is necessary for business today. Read about the fundamentals and types of organizational change. After you read, answer the two concept check questions at the end to check your understanding.

      • Organizational Change Page
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        Many times organizations are not successful when they try to implement change. Employee involvement is one of the key components of organizational change. Watch this video about why organizational change is important.

    • 1.2: Why Is Leadership Important?

      It is important to have good leadership through the change process so that employees can process the change and accept why it is necessary. Organizational change is necessary so businesses can move forward and keep up with the change occurring around us daily. We have seen from the closures of Sears and Blockbuster Video that when change does not occur, then the business may close. All companies must assess where they are, where they want to be, and how they will get there. As businesses are analyzed from this perspective, plans for change are made. But that is just the first step. Good leaders are needed to successfully implement that change.

      • Managing Change Page
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        Managing your employees through change can be a difficult process. Change is, for the most part, difficult for employees because they have experienced it before and perhaps did not go well. Or employees may resist change because they like the familiar. Read the fundamentals and types of organizational change. After you read, answer the three concept check questions at the end to check your understanding.

      • Leadership in the Organization Page
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        Good leadership is important when it involves the change management process. Developing good leadership skills can take time, and getting people to follow leadership takes time and trust. The leadership process involves the leader, the follower, the context and process in which this situation occurs, and the outcome. For your understanding, feel free to read about the leadership process and answer the two questions in the case study box at the end and the one concept check question.

      • Resistance to Change Page
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        Now that you have read about why employees might resist change and what a good leader can do to help implement change, let's see how much you understand about the process. Read the critical thinking case study and answer the three questions at the end.

    • 1.3: Leadership Styles

      We've all heard quite a bit about good and bad leaders. When you have a good leader, you know it. Your relationship with that person makes you want to perform better in your job. But a bad leader makes you want to quit. These types of leaders may make you resist any attempt to change. A good leader may make you want to stay at a company for a long time. The differences between a good and a bad leader will be covered in this section.

      • Nine Bad Leadership Qualities Page
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        Before we get into the best leadership styles for change management, let's review some bad leadership qualities. Watch this video about nine bad leadership skills, how they affect others, and how to avoid making these same mistakes.

      • Three Classic Leadership Styles Page
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        This video covers the three classic leadership styles and includes the autocratic, democratic, and laissez-faire styles. Consider which leadership style might work best with organizational change as you watch. Would you want to work for this type of leader as your organization underwent a large change?

      • Leadership Styles and Change Page
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        Two more leadership styles are transactional and transformative. These two styles have great success in leading change in an organization. Transformational leaders can successfully lead during massive change, and employees easily follow these types of leaders. Watch this video that represents both of these leadership styles.

      • How to Determine Your Leadership Style Page
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        Now that you have reviewed some of the leadership styles, and understand how they might be useful in change management, let's review some information that might help you to assess your leadership style. You may strongly lean toward one leadership style, or you may be a blend of a few different leadership styles. This video will help you assess your leadership style and understand the type of leader you want to be. Watch this video and review the extra materials as you assess your leadership skills.

      • How Great Leaders Inspire Action Page
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        This video explains how great leaders are different from average leaders. Great leaders inspire people and are easily followed; they make people feel the leader's mission is their own. They lead by their actions and inspire an open-minded management style that allows for opinions from all employees. These are the type of leaders who encourage conflict and know that it will only help to make their team stronger.

    • 1.4: Why Is Change Needed?

      For businesses to succeed today, change must occur. Constant change is occurring, and for businesses to compete, they must be able to adapt and remain flexible. This means they need to be able to change quickly, and getting employees on board with those changes is paramount. This section will discuss these issues in depth.

      • Typical Reactions to Change Book
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        With technology frequently changing how we do business, constant change seems to be the new normal. Some organizations must be able to keep up with their competition, so constant change occurs.

      • Ever-Changing Businesses Page
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        Now it is time to show what you have learned in this unit. Read these managerial decision exercise questions. How would you respond?

      • Why Implementing Change Can Be Difficult Book
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        There are many reasons that organizations find it difficult to make effective changes when they need to and why so many fail when trying to implement change. Building employee trust is vital during change management, and good leaders can easily get employees to follow their lead when trying to implement change. After you read this section, answer each practice problem. If you are not currently working, choose a company you know about for your responses. What are your thoughts about the practice? What might you do in that situation? How would you want to respond?

      • How Employees Can Make or Break a Change Implementation Page
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        As this chapter has covered, organizations need to get employees on board with the changes the organization needs. There are numerous examples in business today of failed change management programs and employees who refuse to cooperate with the change. Good leaders can make effective changes and get people to follow their example, while bad leaders may fail. Answer these review questions to help your understanding.

    • Unit 1 Study Resources

      This review video is an excellent way to review what you've learned so far and is presented by one of the professors who created the course.

    • Unit 1 Assessment

      • Unit 1 Assessment Quiz
        Students must
        Receive a grade

        Take this assessment to see how well you understood this unit.

        • This assessment does not count towards your grade. It is just for practice!
        • You will see the correct answers when you submit your answers. Use this to help you study for the final exam!
        • You can take this assessment as many times as you want, whenever you want.

  • Unit 2: Change Management Models and Methods

    Now that you understand leadership and change management and how employees can affect that change, we will look at the various change management models, methods, and theories used in business today. Change management is a necessary process that organizations must use to progress forward in our ever-changing world. Technology is constantly being updated and changing, which has pushed the business community to continually update methods of doing business. Using a change management model can be helpful to assist in facilitating change.

    Completing this unit should take you approximately 7 hours.

    • Upon successful completion of this unit, you will be able to:

      • compare the various change models, theories, and methods used in a given situation;
      • determine which change model might work best in a given organization;
      • analyze the change management framework in a given organization; and
      • outline the change management model in a given organization.

    • 2.1: Understanding Change Models, Methods and Theories

      Change models, methods, and theories help organizations to better facilitate change, and some offer a system to follow to help implement change. This section will cover a few change models, methods, and theories.

      • Why Is It Important to Study Change Models? Page
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        As discussed in the first unit, change is difficult for companies to implement, and many factors may cause this. By understanding the various change models, methods, and theories, you will become better informed to facilitate organizational change. Read this section to see why change can be difficult and how change might be organized.

      • Why Is It Important to Use the Correct Method? Page
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        Each organization will use and implement change differently. Because of that, change will need to be specific to the organization. It is important to understand the culture, employees, management, and how a company has dealt with change in the past before choosing a change management system. This video about change theory gives information about what it is, what to expect, and how it works.

      • Change Management Frameworks Page
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        After completing organizational research about the change process, and before you choose a change management model, method, or theory, you will create a framework to work and understand change. A change management framework is a plan for change and a process to follow to implement that change. By better understanding how the company operates and the culture in which the change will occur, you can develop a change plan to make it easier to implement change. Read this case study for Sustainability and Response Management about the NHL implementing change and what information needed to be collected first. When you are done, write a two-page summary answering the two questions at the end to improve your understanding.

    • 2.2: Types of Change Models and Systems

      Quite a few change models and systems exist in business today. Understanding all potential options is important to make an informed decision and match the model or theory to the organization. This section will cover a few change management models and systems.

      • Kotter's 8-Step Change Model Page
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        Kotter's change model is one of the most popular and includes eight steps to assist organizations in making change. These steps include creating a sense of urgency, building a guiding coalition, forming a strategic vision, enlisting a volunteer army, enabling action by removing barriers, generating short-term wins, sustaining acceleration, and instituting change.

      • Lewin's Change Model Page
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        Lewin's Change Model describes organizational change in three phases. Lewin explains the change using the words unfreeze, move, and refreeze. He focuses on the change process and what occurs in each stage.

      • Appreciative Inquiry Model Page
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        The appreciative inquiry model assists an organization in uncovering strengths, weaknesses, or opportunities by asking questions and having conversations with individuals who understand the organization. This model allows an organization to better understand what needs to change and helps create a story about your organization and how you want that business to grow and change. It uses ideas from employees as a group and includes the culture of the business in the background as a guide for how to change.

      • Complex Adaptive Systems Page
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        Complex adaptive systems are a way of analyzing patterns and relationships in an organization to determine where they are, where they want to go, and how they might get there. Review this section, which gives an overview of this change management tool.

      • McKinsey 7-S Model Page
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        Read this section about the McKinsey 7-S Model. What are your most important takeaways about this model? Can you answer the two concept check questions at the end of this section?

      • ADKAR Change Management Model Page
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        This video gives a good overview of the ADKAR change management model, how it works, what to look for, and what to expect when using it.

      • Lean Six Sigma Page
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        Another change management system is Lean Six Sigma which helps to change efficiency in an organization. Lean Six Sigma works well with assembly line production to improve continuously. This short video shows how the Lean Six Sigma process works.

      • Kaizen Page
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        Kaizen is another change management system developed by the Japanese and is part of Six Sigma. Kaizen is the process of using small incremental changes to constantly improve. This process can be used in the workplace or for personal change.

      • Planning a Change Management Process Page
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        This section covered information on change in various management models and systems. Can you outline a change management model and framework that best fits your organization? Why would you choose that model? If you are not currently working, choose a company you want to know more about and consider how you would respond if you were part of that organization.

      • Conclusion

        This unit covered information about change management systems that organizations use to facilitate change. As you can see, some information about the overall organization will be needed before a sound change management system can be chosen. This will ensure that a suitable model is chosen that matches where the organization is and where it would like to be after the change.

    • Unit 2 Study Resources

      This review video is an excellent way to review what you've learned so far and is presented by one of the professors who created the course.

    • Unit 2 Assessment

      • Unit 2 Assessment Quiz
        Students must
        Receive a grade

        Take this assessment to see how well you understood this unit.

        • This assessment does not count towards your grade. It is just for practice!
        • You will see the correct answers when you submit your answers. Use this to help you study for the final exam!
        • You can take this assessment as many times as you want, whenever you want.

  • Unit 3: Considerations and Case Studies in Organizational Change Management

    Now that you understand leadership change management and have reviewed the various change management methods, reviewing some of the failures that have occurred over the years in change management can be helpful. It is important to study the failures in business because we can see some of the pitfalls that organizations have already attempted and not only avoid those failures but analyze why they failed in the first place.

    Completing this unit should take you approximately 7 hours.

    • Upon successful completion of this unit, you will be able to:

      • interpret failures of change management to better understand change in the organization;
      • examine the reasons organizations fail to change;
      • compare ways to motivate employees through the change process;
      • analyze how to avoid change process failures in a given organization; and
      • differentiate between the positive and negative effects leadership has on the change process.

    • 3.1: Why Is It Important to Analyze Failures in the Change Process?

      Analyzing past business failures is important so that you may understand why a business failed, what they could've done to prevent the failure, and how to prevent similar issues in your own organization. Case studies about these failures are useful to analyze for these reasons.

      • Why Do Organizations Fail to Change? Page
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        Some organizations are uncomfortable with change and may fear the unknown when it comes to change. Some leaders may not completely understand the organization's goals or may disagree with the goals and are unwilling to make the changes needed to move forward and be successful. Some leaders may not have the skills or are incapable of enacting change and following through with the needed changes. In addition, employees who have not been fully apprised of why change is needed may fight the change and be unwilling to follow through with proposed changes. This theory of change video addresses a non-profit business, how change occurs, and why it may fail.

      • Obstacles to Organizational Change Page
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        As mentioned above, there are numerous reasons that an organization fails at implementing change. The culture of the business may not be matched with the change management system chosen to facilitate change. Employees may not buy into the change or may not be trained properly. Additional funding may not be available when it is needed. This page addresses the reasons some small businesses may succeed when large organizations fail to do so. Be sure to answer the concept check questions at the end of the section.

      • Lack of Resources and Funding Page
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        This short video explains a different understanding and focus of business today. Many businesses focus on making money, while in reality, any profit should go back into the business to help further develop the business.

      • Lack of Teamwork, Buy-In, and Engagement Page
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        A lack of teamwork, employee buy-in, and engagement can create chaos and disorder at the department and business levels. Teams must work well together to effect change.

      • Reasons Restaurants Fail Page
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        The restaurant industry is one of the leading industries when it comes to business failures, and most businesses fail in their first five years. This video addresses the failures of restaurants and the reasons that most close within a few years of opening.

      • Lack of Accountability and Structure Page
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        When your team lacks accountability, follow-through, or structure, chaos can ensue. The organization must have structures set in place that will follow up on assignments to ensure the team as a whole meets its commitments. Setting clear expectations and following up to ensure accountability occurs, the more successful a business can be as they move forward. This video has a step-by-step guide to keep accountability and ensure structure in each department and the company overall.

    • 3.2: Examples of Businesses That Failed in the Change Management Process

      There are numerous case studies of businesses that have failed in the last few decades. Even today, we can see businesses struggling to find their place in the market and move successfully forward. This section will cover a few of those well-known business failures and why they did not change or why the change they attempted did not work.

      • Kodak Page
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        This page shows Kodak's company history, why the business failed, and how a new resurgence has occurred over the last decade. Read this page to better understand how this company failed to keep up with changing times.

      • Hummer Page
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        The Hummer brand of SUVs is another example of a business failure. The extra-large tank-like vehicles were extremely popular in the 1990s and early 2000s, but as gas prices continued to rise, the massive gas-consuming SUVs had difficulty finding a market. Read the History section on this Wikipedia page.

      • Blockbuster Video Page
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        Blockbuster Video may be the most famous business failure in the last few decades. The large video chain has numerous reasons for its failure, and most people believe that it was Netflix that created problems for this video/DVD renting chain, but Netflix and its DVD mailing and online streaming were only one of the reasons the company failed. Over the last few years, the last Blockbuster Video in the world has once again created some buzz over the fact that they are the last of the video chain stores. Several documentaries have been made about Blockbuster, and a new comedy show on Netflix has made the video chain popular again. This video explains the rise and fall of Blockbuster Video.

      • Netflix Page
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        Read this case study about Netflix and disruption. How would you answer the three questions at the end?

      • Sears Page
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        Sears is another company that survived for over 100 years and could not keep up with change. Their mail-order catalogs were one of a handful of companies that did a successful business for decades. But with the development of the internet, they could not compete and filed for bankruptcy.

    • 3.3: Leadership and Change Management

      By now, you should better understand why businesses fail and how important good leadership is during change implementation. Leaders help to facilitate change and can be their reason for success or failure. In this section, we will review how leaders can make a strong impact on the success or failure of a business and what we can learn from organizations that fail.

      • How Leadership Can Avoid Change Failures Page
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        A good leader will naturally take the change needed in their department or business and communicate it to employees, who will then lead it. Read this section about why good management is essential and what might occur when it is not, and be sure to answer the concept check questions at the end.

      • What Can We Learn from Change Failures? Page
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        As reviewing these case studies of failed businesses shows, we can learn from the mistakes of companies that, for one reason or another, did not change. This also shows why it is so important for organizations to change and keep up with the rest of the business world. Keep in mind that businesses that are successful today will also be challenged in the future and will also be forced to change or become obsolete. As technology advances further and further, organizations need to keep pace with those changes. This is why it is so important to effectively use change management. This video addresses why business transformation fails for so many and what a good leader can do to prevent that change from occurring.

      • Conclusion

        This unit covered why businesses may fail and the importance of positive, effective change in business today. By reviewing case studies of failed businesses, we may be able to better foresee issues in the future and discover how imperative it is that businesses change as the world around them changes.

    • Unit 3 Study Resources

      This review video is an excellent way to review what you've learned so far and is presented by one of the professors who created the course.

    • Unit 3 Assessment

      • Unit 3 Assessment Quiz
        Students must
        Receive a grade

        Take this assessment to see how well you understood this unit.

        • This assessment does not count towards your grade. It is just for practice!
        • You will see the correct answers when you submit your answers. Use this to help you study for the final exam!
        • You can take this assessment as many times as you want, whenever you want.

  • Unit 4: Talent Management and Facilitating Change

    Now that we have addressed the organizational failures related to change management, it is important to review how employees impact change management. In many cases, employee resistance to change can be detrimental. If the employees do not believe in the change or that the change can occur, as a workforce, they can have a dramatic impact on the process. As a leader, it is important to recognize that most employees want to do a good job and that change can be scary. Employees need that reassurance that everything will work out for the best and that they can be a conduit for that change. This unit will cover talent management and facilitating that change through employees.

    Completing this unit should take you approximately 5 hours.

    • Upon successful completion of this unit, you will be able to:

      • analyze how employees in a given organization can effectively contribute to a change process;
      • determine what a leader can do to affect change in a given situation;
      • analyze the change management process from the employee perspective in a given situation; and
      • analyze how to track follow-through with employees in a given situation for better management.

    • 4.1: Talent Management

      As a leader, you may greatly affect employees and their ability to make change effectively. Understanding how employees influence change to be successful or unsuccessful is important. This section will cover those issues.

      • Why Are Employees Vital to the Change Process? Page
        Students must
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        Employees have the power to drive change or stop it from occurring. Change can be something that employees do not want to see, and they may be afraid of any changes. It is very important to have employee buy-in when making business changes today. This short promotional video covers why transformational change often fails. It is important to involve employees in the change process so that they understand that changes may make their job easier.

      • How Can Employees Affect Change Management? Page
        Students must
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        Having the support of employees during the change process is important and may be the one thing that stands between making an effective change or not. This section covers managing change and employees during that process. After you read, answer the concept check question at the end.

      • Team and One-on-One Meetings Page
        Students must
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        Each week, you should meet with each of your employees one-on-one. These meetings will help you better understand your employees and how they might better fit in with your team. When attempting to effectively make a change, you will need to completely understand the change and then work with your employees to implement that change. One-on-one meetings will help you to do just that. These videos give tips for making one-on-one meetings more effective. How can you use one-on-one meetings to help facilitate change in your department?

    • 4.2: Facilitating Change

      As we have discussed, change is important to the survival of a business, and implementing change can be difficult. You can successfully enact change by better understanding the change itself, your team, and what you need to do to move forward.

      • How Can Leaders Help Employees? Page
        Students must
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        Good leaders know that there is a balance between understanding employees, their needs, and fears and how to relate to them when making workplace changes. This video gives a few great examples of how leaders can assist in transforming their businesses and employees simultaneously.

      • Steps Leaders Take to Facilitate Change Page
        Students must
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        This short promotional video covers how leaders can help lead their people into change.

      • Dealing with Employees Who Do Not Listen Page
        Students must
        View

        As a leader, you must deal with employees who do not follow instructions easily. You must deal with these types of employees when attempting to facilitate change. This video explains seven steps for better communication with employees who do not follow instructions. Can you give an example for each step in this process? How might you help an employee who is struggling to listen and communicate with your team?

    • 4.3: Leaders and Change Management

      By better understanding the change your organization would like to implement, you can create your plan to assist your department in leading the change. This plan will include what needs to be done, a timeline, communication, proper delegation, follow-through, and what will be expected of you as a leader.

      • Understanding the Plan and Delegating Page
        Students must
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        Once you receive the change plan from upper management, it will be important for you to plan what changes your department will need to make. These changes will include a timeline or deadline of when the change needs to be implemented, who on your team will complete specific tasks, and you will need the plan to follow through on the change to ensure the tasks have been completed or implemented. This video explains various tips for managers as they delegate to employees.

      • Better Communication with Management and Employees Page
        Students must
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        Your communication skills will be important as you assist your organization during the transformational stage. It is important to understand how to communicate with your employees and those in a position above your own. Understanding the change and then relating that information to your employees will become fundamental to your job. Read these sections about reinforcement, motivation, and behavioral change strategies.

      • Employee Performance and Motivation Page
        Students must
        View

        This reading explains how you can better motivate employees and their performance using various reward strategies. These rewards may include monetary rewards or things your employees value that you may discover during your one-on-one meetings. After you read, answer the concept check questions at the end.

      • Follow-Through on the Change Process Page
        Students must
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        Follow-through is important for any function of your job. But as a leader, you must also follow through with each of your employees. During change, this follow-through may occur daily or weekly to determine if the changes are being implemented. You may have employees who are underperforming during the change process, and it is important to deal with this situation as soon as possible to ensure success in your department while facilitating change. This video gives examples of how to deal with underperforming employees and how to follow through with those employees.

      • Conclusion

        This unit covered information about leaders and how they can assist their teams in facilitating change. It is important to understand what you can do to effectively make a change in your department and how to deal with your employees while making that change.

    • Unit 4 Study Resources

      This review video is an excellent way to review what you've learned so far and is presented by one of the professors who created the course.

    • Unit 4 Assessment

      • Unit 4 Assessment Quiz
        Students must
        Receive a grade

        Take this assessment to see how well you understood this unit.

        • This assessment does not count towards your grade. It is just for practice!
        • You will see the correct answers when you submit your answers. Use this to help you study for the final exam!
        • You can take this assessment as many times as you want, whenever you want.

  • Unit 5: Planning, Implementation, and Managing Transitions

    In the last four units, we have covered the basics of change management and leadership, the various change management models, case study failures in change management, leadership of talent when it comes to change management, and facilitating change in the business environment. Now we will cover how to recognize when change needs to occur. If you are a mid-level manager, this will help you see the whole organization's big picture, why change needs to be made, and how to get everyone on board with the idea of change. Most of the time, change occurs because the CEO recognizes the need and makes plans to implement that change company-wide. But suppose you can affect change at your level and see the changes the company needs to make to have sustainable growth. In that case, you may be recognized for your vision and understanding of change management and leadership. This unit is about deeply understanding change management and what you can do as a leader to recognize and implement those changes.

    Completing this unit should take you approximately 6 hours.

    • Upon successful completion of this unit, you will be able to:

      • analyze the steps of planning change management in a given organization;
      • select performance improvements for change;
      • describe performance measurements for change management;
      • analyze the communication skills talent needs to affect change in a given situation; and
      • analyze change management practices in a given situation within a global context.

    • 5.1: Change Management

      Change management is important for all organizations because of the speed of change in business today. Trying to keep up with change may mean constant change is occurring, and having a change management system in place is important to ensure this happens easily. This section will cover setting goals, creating plans, and tracking change.

      • Planning Change Management Page
        Students must
        View

        Once you understand the changes your department is expected to make, it is important to create a plan and goals to complete the change. This will require creating a list of what needs to be done and then matching those changes with the right people. This video covers setting goals with employees and ensuring the goals are met.

      • Performance Improvements Page
        Students must
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        As a manager, it will be important for you to ensure employees are working to implement the needed changes. There may be instances when employees are not making the necessary changes; at this point, you will need to set a performance improvement plan. This video covers the basics of helping employees to improve their performance.

      • Change Management Timelines Page
        Students must
        View

        One of the tools you can use to track change management and create a timeline of those changes is Microsoft Project. By creating a timeline, you can keep track of your project and ensure that changes are made promptly. You can also adjust your timeline as things change or need to be updated during the change management process. This short video gives an overview of creating a timeline in Microsoft Project.

      • Measuring Performance Page
        Students must
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        It is important to measure the performance of employees and the change management process itself. Developing key performance indicators will assist you in measuring the performance of your team and team members. This video will give you ideas of the indicators you can develop to track your teams' performance.

    • 5.2: Leadership and Change Management

      Good leadership is important when it comes to implementing change in the workplace. Leaders are needed to implement change, and employees need someone to lead them into the change and follow up to ensure it happens. This section will cover talent and ensuring that the right people are in the right position to assist in implementing change.

      • Monitoring Talent Page
        Students must
        View

        Keeping track of and following through with employees is important to ensure that change happens. This video explains how to take action to ensure that employees meet their targets and are on track to complete the needed changes.

      • Communicating with Talent Page
        Students must
        View

        It is important to successfully track communication with employees and ensure they understand what tasks must be completed and any timelines you've previously set. This video covers communicating with employees and streamlining that communication as much as possible to ensure success.

      • Emotional Intelligence Page
        Students must
        View

        Emotional intelligence is important when implementing change and managing your employees. Emotional intelligence will help you better understand your employees and make you more relatable as a manager. After you read, answer the three questions at the end.

      • Why Is Emotional Intelligence Important? Page
        Students must
        View

        You will use emotional intelligence almost every day in your job. It might also become necessary to teach others about this useful skill. This video explains the skills needed to develop emotional intelligence. How would you explain the importance of emotional intelligence in change management?

      • Follow Through with Each Team Page
        Students must
        View

        If you are a manager who is in charge of several teams, it will be necessary for you to track what each team is responsible for, when the changes will be complete, and who will make the changes. There are numerous project management systems that you might utilize to track this information. Some project management systems also work within the change management system. This video explains the various options that might be utilized in lean project management.

    • 5.3: Global Change Management Practices

      Change in organizations occurs both domestically and globally. Change management on a global level can be complicated. Culture must be considered when trying to implement change in a country that is not yours. This section will cover considerations when implementing global change management.

      • Global Considerations Page
        Students must
        View

        As a manager of a global change management project, you must consider many issues. These issues may include culture, people, needs, communication, creating a strategy that may be localized, etc. International competition is another consideration regarding change management on a global scale.

      • Global Strategy for Change Page
        Students must
        View

        At some point, your domestic business may consider expanding internationally, and numerous issues must be considered. This section discusses developing a change strategy and considerations for change management. After you read, answer the managerial leadership case study and concept check questions.

      • Understanding Culture Page
        Students must
        View

        Understanding culture when conducting international business is important because it can change how you operate. Culture may affect how you do business since it includes traditions, behavior, and beliefs or values related to potential employees or the business. Before conducting business in any country, you must understand the culture. This video explains why it is important to understand the culture of the country where you plan to conduct business.

      • Mega-Trends for the Future of Business Page
        Students must
        View

        Over the last few decades, technology has changed the way business is conducted on a global scale. As a manager who may conduct business globally, it is important to understand what trends impact how business is conducted. This video explains trends that may impact the future of international business.

      • Conclusion

        This unit covered change management planning and implementing that change. By understanding organizational needs, it may be easier to determine the best change management process and how that change will be made. There are numerous resources available in change management. These resources might include trade journals for your specific industry; local, national, or international conferences that include speeches or classes about your trade; or even companies that will implement change management for your organization. We encourage you to discover more about your industry by attending a trade show or joining a national organization.

    • Unit 5 Study Resources

      This review video is an excellent way to review what you've learned so far and is presented by one of the professors who created the course.

    • Unit 5 Assessment

      • Unit 5 Assessment Quiz
        Students must
        Receive a grade

        Take this assessment to see how well you understood this unit.

        • This assessment does not count towards your grade. It is just for practice!
        • You will see the correct answers when you submit your answers. Use this to help you study for the final exam!
        • You can take this assessment as many times as you want, whenever you want.

  • Study Guide

    This study guide will help you get ready for the final exam. It discusses the key topics in each unit, walks through the learning outcomes, and lists important vocabulary. It is not meant to replace the course materials!

  • Final Exam Preparation

    These case studies are an excellent way to review what you've learned so far and are presented by one of the professors who created the course. Review these materials before you take the final exam.

  • Final Exam

    • Practice Final Exam

      Take this practice exam to help you get ready for your final exam. This exam can be taken as many times as you like, and it will cover topics similar to the final exam. We recommend that you take a look at the practice final exam before proceeding to the final exam because you will only have three tries to pass the final exam with an 80% or above.

    • Proctored Final Exam

      Take this Proctored Final Exam to complete this course.

      The exam requires a proctor and a proctoring fee of $5. To pass this course, you will need to earn a grade of 80% or higher on the Proctored Final Exam. Your grade for this exam will be calculated as soon as you complete it.

      If you do not pass the exam on your first try, you can take it again up to a maximum of 3 times, with a 30-day waiting period between each attempt. You may not create another account to exceed these limits. After your third failed attempt you will not be able to pass this course, so we recommend taking the Practice Final Exam as many times as you need to feel comfortable.

      We are partnering with SmarterProctoring to help make the proctoring fee more affordable. We will be recording you, your screen, and the audio in your room during the exam. This is an automated proctoring service, but no decisions are automated; recordings are only viewed by our staff with the purpose of making sure it is you taking the exam and verifying any questions about exam integrity. 

      Requirements:

      1. Desktop Computer
      2. Chrome (v100+)
      3. Webcam + Microphone
      4. 1mbps+ Internet Connection

  • Course Feedback Survey

    Please take a few minutes to give us feedback about this course. We appreciate your feedback, whether you completed the whole course or even just a few resources. Your feedback will help us make our courses better, and we use your feedback each time we make updates to our courses. If you come across any urgent problems, email contact@saylor.org.

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