Negotiation
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Sources of Power in Negotiations
- Positional Power or the Power of
Legitimate Authority- "You do what I say because I'm the boss - that's why!"
- "Like it or not - that's the law".
- Rewards
- "He bought his way in"...
- "Do whatever he says - you'll be glad you did".
- Sanctions
- "She said she would just sue me"...
- "If you continue to make these mistakes - at very least it means a demotion".
- Force
- "I will get you…and your children, if you continue…"
- "This assignment isn't safe for a woman - we can't send you there".
- Information
- "He was able to get us the information we needed about what our competition is planning for the next year".
- "You think you're being paid fairly? Let me tell you what others are making".
- Expertise
- "She is the most important employee here - she is the only person who really knows how the data system works".
- "I don't care if there's a hiring freeze. Get me someone who knows about interoperability".
- An Elegant Solution
"We were completely stymied. He walked in here with a magic wand - he fit together all the pieces of the puzzle and found us a workable answer that helps everyone at least a little and saves face for everyone". - Charisma - referent authority - moral authority
- "People would just stop what they were doing and watch him and listen to him and do their best to support whatever he wanted done".
- "It was scary. But I got to my feet and said, 'You must stop this.' And he did".
- Commitment
- "She just never gave up. She camped outside his office night and day until finally he had to listen".
- "We will go to the mat on this one - let there be no mistake. It's this or a strike".
- Relationship - power gained or power lost
- "Friends come and go - enemies accumulate forever".
- "I know her and she is the only person I will deal with on this matter".
- BATNA - the best alternative to a negotiated agreement
- "They had all the time in the world and lots of other customers - they did not need us".
- "The worst that can happen is that I will just go back where I came from. I might even like that".
