Work Group Structure

  • How do group norms, roles, and status systems affect employee behavior and performance?

Work group structure can be characterized in many different ways. We examine several characteristics that are useful in describing and understanding what makes one group different from another. This matrix of variables will, when taken together, paint a portrait of work groups in terms of relatively enduring group properties. The aspects of group structure to be considered are (1) work roles, (2) work group size, (3) work group norms, (4) status relationships, and (5) work group cohesiveness. Each of these factors has been shown to influence group processes, as shown in Exhibit 9.3. Thus, the material presented here will be important when we focus on group processes later in the text.

A diagram shows different group structures that result in group processes.

Exhibit 9.3 Group Structure and Process

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