The Significance of IS
This chapter explores the significance of information systems in modern businesses, demonstrating the productivity paradox, evaluating the argument in 'Does IT Matter?', and explaining the components of competitive advantage. It presents compelling examples of how information systems can provide businesses with a competitive advantage, gives real-world context to the role of information systems in decision-making, and offers expert guidance on utilizing information systems for competitive advantage.
Using Information Systems for Competitive Advantage
Business Process Management Systems
In their book, IT Doesn't Matter – Business Processes Do,
Howard Smith and Peter Fingar argue that it is the integration of
information systems with business processes that leads to competitive
advantage. The authors state that Carr's article is dangerous because it
gave CEOs and IT managers approval to start cutting their technology
budgets, putting their companies in peril. True competitive advantage can be
found with information systems that support business processes.