COMM311 Study Guide

A conflict management style that uses indirect, emotionally calm approaches to maintain harmony.

Listening for the meaning by focusing on the speaker, and responding thoughtfully to ensure both the meaning and intent of their message are understood.

The stage of culture shock when the person feels at home and can fully participate in the host culture.

The act of thinking that all people are basically the same, denying the differences that are important to each individual's identity.

The sense of being accepted and connected to a group. [keyword - belongingness]

The ability to continually supplement and revise existing knowledge to create new categories rather than forcing new knowledge into old categories.

An inquiry-based communication style that moves away from winning an argument and toward shared understanding through open-ended questions and mutual exploration of values.

When a person is drawn to someone who possesses traits that complement their own.

When the world becomes more the same because of cultural imperialism.

Blending global media with a country's local traditions to create something unique.

When a dominant culture spreads its values, products, and media so widely that it overwhelms and displaces local cultures.

The ability to interpret and adapt to diverse cultural nuances, rather than just understanding superficial customs.

The feeling of disorientation, uncertainty, or anxiety that occurs when a person is suddenly immersed in an unfamiliar cultural environment.

The process of tailoring your conflict-solving approach to fit the cultural needs of everyone involved.

A conflict management style that uses direct, emotionally restrained communication.

The presence of differences in a population, often defined by demographic variables.

A conflict management style that combines indirect communication with high emotional expression.

Where we attempt to step into our friend's cultural frame of reference to understand the logic and emotion behind their struggle.

A conflict management style that utilizes direct and emotionally expressive, passionate debate.

A tendency to view our own values, beliefs, and behaviors as the norm and that people from other cultures should adapt to us.

Traditional rituals and practices maintained within a specific community.

A term used to describe how electronic media collapses space and time, allowing people worldwide to interact as if they were in a single, small community.

Cultural artifacts associated with the elite segment of society and is perceived as having lasting value, though it is less accessible to the general public.

This model includes six dimensions for understanding differences between cultures and how those differences might affect intercultural communication and interactions.

This stage of culture shock is characterized by excitement and fascination with the new culture.

The practice of ensuring belonging and value in a group.

Refers to the degree to which individuals are integrated into groups, favoring personal goals over collective harmony.

Refers to the degree to which social norms allow for the gratification of basic human desires, ranging from enjoying life to strict control.

A two-way exchange where feedback and individual backgrounds are central to sharing a message.

The ability to communicate effectively and appropriately with people from different cultural backgrounds.

The voluntary interpersonal relationships that play a significant role throughout a person's life.

Romantic or platonic bonds between partners of the same gender who also come from different cultural identities, such as different racial or ethnic backgrounds.

Voluntary and emphasize openness, mutual involvement, shared nonverbal meanings, and ongoing assessment.

Understanding your own cultural identity and learning about others, including social norms, language, and communication styles. [keywords: self-knowledge and other-knowledge]

A one-way model that is often associated with sharing essential information.

Refers to how a society prioritizes future-oriented goals (long-term) versus maintaining traditions and addressing immediate challenges (short-term).

Also known as popular culture, this includes mass-produced content that is intended for wide consumption.

Refers to the preference for achievement, assertiveness, and material success (masculinity) versus cooperation, modesty, and quality of life (femininity).

The process of accessing and evaluating mediated messages for accuracy.

The practice of listening with full presence and an open mind, focusing on both the verbal and nonverbal communication for the underlying cultural context, without jumping to conclusions.

The ability to mentally translate a conflict by viewing the situation through the other person's cultural lens.

A state of self- and other-monitoring that informs later reflection on communication interactions.

The desire and drive to engage with people who are different, which can be intrinsic or extrinsic.

Encompasses all the cues beyond words that convey meaning, such as kinesics, proxemics, eye contact, chronemics, paralanguage, and physical appearance.

The process of restating someone else's ideas in your own words while maintaining the original meaning to improve understanding.

These are instrumental, relational, and identity needs.

When people are drawn to each other based on outward appearance.

Also known as low culture, this includes mass-produced content that is intended for wide consumption

Refers to the extent to which less powerful members of society accept that power is distributed unequally within a society.

An attitude or emotional response, usually negative, toward a person or group.

Five principles that explain the nature of communication and how it contributes to meeting personal needs. These include: communication meets needs; communication is a process; communication is learned; communication is influenced by culture and context; and communication influences your thinking about yourself and others.

Refers to the physical or geographic closeness between people.

The stage of culture shock when the feelings of frustration begin to subside as the person develops routines and learns to navigate the new environment more effectively.

Refers to the tendency to like people who demonstrate that they like us.

Taking the time after an interaction has ended to think about what was learned and how to adjust future behavior.

Refers to the tangible or intangible benefits someone brings to a relationship.

The emotional and psychological distress people experience when returning to their home country after living abroad for an extended period.

An internal monitor that allows you to see your own culture as a lens rather than a universal standard.

This stage of culture shock is when the novelty wears off, minor differences become irritating.

The matching principle where people are drawn to those who share similar interests, values, backgrounds, or communication styles.

This is a mental shortcut or categorization process. It involves holding generalized beliefs about the traits or characteristics of a group. [keyword - stereotype]

Where we feel pity for the person's situation from our own cultural standpoint.

Refers to a shared set of norms and meanings that only exist between two people in a relationship, which requires ongoing communication to maintain.

The ability to handle new, ambiguous, or confusing situations calmly, rather than reacting with discomfort.

The model of communication where participants co-create meaning simultaneously.

Refers to the level of discomfort a society feels regarding ambiguity, often resulting in a preference for strict rules and structured, ordered situations.

Refers to the use of an established language system, including spoken words, written symbols, and sign language, to convey meaning.